FAQ-Shop She

1. How long does shipping take?

Shipping within the United States typically takes 7–14 business days.
International orders may take 14–31 business days, depending on your location and customs processing.

2. How can I track my order?

Once your order ships, we’ll upload the tracking information and send it to your email.
You can also check the latest status anytime on our [Track Your Order] page.

3. Do you offer returns or exchanges?

Yes. We accept returns within 30 days after delivery.
To qualify, items must be unused, in original packaging, and in the same condition as received.
For return instructions, please contact our Customer Support team through the Contact Us page.

4. What if my order hasn’t arrived yet?

If your order is past the estimated delivery time, please:

Check your tracking link for the latest updates.

Contact your local post office or courier.

Reach out to our support team so we can help you locate it.

5. What payment methods do you accept?

Shop She accepts all major credit/debit cards, and other secure online payment options displayed at checkout.

6. Are there any additional taxes or duties for international orders?

International customers are responsible for any customs fees, import taxes, or duties charged by their local government. These are not included in your order total.

8. What if my item arrives damaged or incorrect?

Please email us within 48 hours of delivery with your order number and clear photos of the item. We’ll quickly replace or refund the damaged product.

9. How do I contact Shop She?

You can reach us anytime through the Contact Us page. Our support team typically responds within 24–48 hours.