FAQ

1. How long does shipping take?

Shipping within the United States typically takes 7–14 business days.
International orders may take 14–31 business days, depending on your location and customs processing.

2. How can I track my order?

Once your order ships, we email you a tracking number.
You can also check your order status anytime on our Track Your Order page.

3. Do you offer returns or exchanges?

Yes. We accept returns within 30 days of delivery.
Items must be unused, in their original packaging, and in the same condition as received.

For return instructions, please contact our Customer Support team through the Contact Us page.

4. What if my order hasn’t arrived yet?

If your delivery is delayed:

• Check your tracking link for updates

• Contact your local post office or courier

• Reach out to our support team so we can assist you

5. What payment methods do you accept?

Shop She accepts all major credit and debit cards, as well as secure online payment options shown during checkout.

6. Are there any additional taxes or duties for international orders?

International customers are responsible for customs fees, import taxes, or duties charged by their local government.
These are not included in your order total.

7. What if my item arrives damaged or incorrect?

Please email us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will quickly replace or refund the damaged or incorrect product.

8. How do I contact Shop She?

You can reach us anytime through the Contact Us page.
Our support team typically responds within 24–48 hours.